Frysteen Design+Print specialises in: Graphic Design, Printing, Website Design, Websites, Business Cards, Promotional Cards, Flyers, Stationery, Posters, Booklets, Swing Tags and much much more!

Frysteen Design+Print is an Australian owned and run company created by Sam Frysteen that strives to make ordering Graphic Design, Websites and Printing the easiest process it can be, with the quality and results you expect. Noosa Heads » Sunshine Coast » Queensland » Australia

Frysteen Design+Print » Contact » Terms of Service

Frysteen Design+Print

Frysteen Design+Print is an Australian company. All commercial transactions at "frysteen.com.au" and "www.frysteen.com.au" are made through Frysteen Design+Print. All related web addresses will from heron be only referenced to as "frysteen.com.au". Frysteen Design+Print will from heron only be referenced to as "FDP".

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by FDP on an "as is" and "as available" basis. FDP makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, FDP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Although every precaution is taken, FDP does not warrant that this site, its servers, or e-mail sent from FDP are free of viruses or other harmful components. FDP will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. FDP accepts electronic artwork from Windows and Mac OS applications, please see our Artwork Specifications available on frysteen.com.au. All prices include GST, file downloading, soft proof, film or plates, stock and printing. A part payment may be requested for new jobs prior to commencement of artwork and/or production. Should you send us your artwork via mail or email, we will require an order completed and sent with the files. FDP accepts no responsibility for colour variation / representation pertaining to standard CMYK process printing. Hard copies supplied by the client are not used for colour reference or matching. Print colour may vary, from reprint to reprint, from stock to stock, from front to back, from job to job and between different printing processes. Guillotining may vary up to one millimetre. FDP will not be held liable for any jobs that are delayed due to late approvals from customers. Should your account exceed our agreed trading terms and pass to an agency / solicitor for collection, all commissions, solicitor's fees and any out of pocket expenses will be borne by you. All prices are subject to change without notice. Terms and conditions are subject to change without notice. You indemnify and will keep FDP indemnified against any liability, loss or expense suffered by FDP as a direct or indirect result of any use of the information by FDP pursuant to clauses the above.

Conditions Of Use

FDP and its affiliates provide their services to you subject to the following conditions. If you visit or shop at frysteen.com.au, you accept these conditions. Please read them carefully. In addition, when you use any current or future frysteen.com.au service or visit or purchase from any business affiliated with frysteen.com.au, whether or not included in the frysteen.com.au web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Electronic Communications

When you visit frysteen.com.au or send e-mails to FDP, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In the event that you have provided your electronic address to FDP, you by your receipt of these terms and conditions acknowledges that FDP may use your electronic address for commercial purposes such as the promotion of the products and/or services provided by FDP; and hereby consent to and authorises FDP to send commercial electronic messages to your electronic address.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of frysteen.com.au or its content suppliers and protected by Australia and international copyright laws. The compilation of all content on this site is the exclusive property of FDP and protected by Australian and international copyright laws. All software used on this site is the property of FDP or its software suppliers and protected by Australia and international copyright laws.

Trademarks

All marks on our site are registered trademarks of FDP or its affiliates, in Australia and other countries. Other frysteen.com.au graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of FDP or its affiliates. FDP's trademarks and trade dress may not be used in connection with any product or service that is not FDP's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits FDP. All other trademarks not owned by FDP or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by FDP.

License And Site Access

FDP grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of FDP. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of FDP. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of frysteen.com.au and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing FDP's name or trademarks without the express written consent of FDP. Any unauthorized use terminates the permission or license granted by FDP. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of frysteen.com.au so long as the link does not portray FDP Pty Lty, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any FDP logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. FDP does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use frysteen.com.au only with involvement of a parent or guardian. FDP and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, And Other Content

Visitors may post reviews, comments, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. FDP reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant FDP and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant FDP and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify FDP or its affiliates for all claims resulting from content you supply. FDP has the right, but not the obligation to monitor and edit or remove any activity or content. FDP takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk Of Loss

All items purchased from FDP are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

FDP and its affiliates attempt to be as accurate as possible. However, FDP does not warrant that product descriptions are error-free.

Pricing

Except where noted otherwise, the price displayed for products on our website represents the purchase price in Australian dollars including GST for the product itself. With respect to items sold by FDP, we cannot confirm the price of an item until you complete your order; however, we do not charge your credit card until after you have completed the order process. Despite our best efforts, a small number of the items may be mispriced. If we discover a mispricing, we will do one of the following: if an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item; if an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by FDP.

Trading Terms

All custmers of FDP trade exclusivley treated as C.O.D. unless a Credit Application form has been lodged and approved. If your company applies for and are accepted to receive Trading Terms from FDP, as the signatory of the Credit Application, you understand, agree to and are help responsible for following: trading terms are thirty (30) days from invoice date; invoices shall be paid in full no later than thirty (30) days from the date of the invoice; any payments received later than thirty (30) days from the invoice date will incur an additional 5% per month interest fee form the due date; you are personally liable for any debt incurred by the applying company; any request from FDP for any overdue or outstanding amounts will be your responsibility to make within seven (7) days from which the request was made; In the event that your account exceeds our agreed trading terms and is then passed to an agency or solicitor for collection, all commissions, solicitor's fees and any out of pocket expenses will be borne by you; ownership of the goods shall not pass on to the buyer until all goods are paid for in full; you agree that a representative of FDP has the right to enter the premises where any goods are kept for the purpose of exercising any rights of ownership including removal or repossession of goods. FDP may terminate any and all account agreements at any time and demand full payment of any outstanding amounts and invoices within seven (7) days of written notice to do so.

Supplied Artwork Files

Whilst all care is taken in checking your files for file related errors that may reduce the quality of your job, FDP accepts no responsibility for files that are not print ready. If FDP is required to correct or convert any supplied files to be ready for press, an additional fee will be incurred ($33.00 minimum). If artwork is to be resupplied due to your error, a minimum reprocessing fee of $33 will be incurred. You warrant that you have the copyright or a license to authorise reproduction of all artistic and literary information supplied to FDP for the purposes of your orders. You authorises FDP to reproduce all and any of this information for such purposes. You additionally license FDP to use the information in its own promotional materials to depict the quality or range of its goods or services. FDP reserves the right to refuse the production of any materials including those that they deem may offend, be offensive, threatening, defamatory or any other instances of sensitive subject matter.

Proof And Colours

All jobs to be processed by FDP are to be approved by online job system, email or in writting. The supplied proof image and/or colour print are not 100% colour accurate. FDP can take no responsibility for colour accuracy of these proofs. FDP can take no responsibility for the colour accuracy of supplied artwork. FDP prints all four (4) colour and full colour jobs in Process CMYK. Jobs previously printed with SPOT colours may have colour variance.

Artwork Approval

FDP holds no responsibility for the correctness of final artwork either supplied to or created by FDP. Final artwork approval is taken to be an approval to print the job "as is". Any errors and/or omissions in artwork that has been approved is solely the client's resposibility. Once approval to print has been given by the client, additional charges may apply for any additional artwork alterations or for the resupply of completed artwork by the client.

Scanning

Variations of 5%-15% in colour accuracy for all scanned images is to be expected.

Repeat Orders

No guarantee or warranty is given that repeat orders will match an original order's colour balance. This is due to the many variations in Process CMYK printing. eg: print stock, temperatures, inks and the earths gravity.

Applicable Law

By visiting frysteen.com.au you agree that the laws of the state of Victoria and of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and FDP or its affiliates.

Disputes

Any dispute relating in any way to your visit to frysteen.com.au or to products you purchase through frysteen.com.au shall be submitted to confidential arbitration in Melbourne, Victoria, except that, to the extent you have in any manner violated or threatened to violate FDP's intellectual property rights, FDP may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, And Severability

Please review any other policies posted on this site. These policies also govern your visit to frysteen.com.au. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Copyright Complaints

FDP and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact FDP.

Notice And Procedure For Making Claims Of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide FDP the written information specified below. Please note that this procedure is exclusively for notifying FDP and its affiliates that your copyrighted material has been infringed: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the site; Your address, telephone number, and e-mail address; A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Delivery PolicyAll goods are sold 'ex factory' and any charge for delivery is additional. The goods may be collected from our premises at no charge.

Return And Refund Policy

Whilst every care is taken, FDP cannot be held responsible for any errors on final output once final approval has been given. This includes, but is not limited to, any errors due to FDP's artwork, artwork files generated by you or the software you use in creating files for output. The final check of all details, copy, spelling, colours, layout, design requirements and copyright infringements before we go to press with your job is solely your responsibility. Printing errors, excluding artwork errors, due to the fault of FDP will result in replacement or refund. All claims must be put in writing to FDP within seven (7) days of receipt of goods, beyond which time no claims may be entered into or considered. All goods must be returned in full. Any usage of the goods will void all claims.

Cancellation Policy

If an order is cancelled after processing and/or artwork has commenced, there will be a cancellation fee charged for services rendered. This cancellation charge will be a minimum of $33 to a maximum of the job price total minus the printing and delivery components. All and any deposits paid towards the cancelled job will be forfeited. If payments made toward the job up to the cancellation date total more than the cancellation charge, a refund of the difference will be made by a method chosen by FDP.

Supplied Items Policy

Any items supplied to FDP (including photos, CDs, magazines, etc.) will be held entirely at your risk regarding fire, flood or other unforeseen event. FDP will endeavour to return all items at the time of the delivery of goods ordered. The return of any supplied items not returned at this time can be arranged at your expense.

Google Maps

The Google Maps service is made available to you under licence from Google Inc. By using the Google Maps service and any data or information accessed from Google Maps, you also agree to be bound by the Google Maps terms and conditions available at the following url: http://www.google.com/intl/en_us/help/terms_maps.html.

Privacy Policy

FDP is a company that is bound by law to comply with the National Privacy Principles contained in the federal The Privacy Act 1988 ("the Act"). FDP undertakes, as a policy, not to interfere with an individual's Privacy rights in the way we collect, use or disclose the personal information of any persons who provide FDP with such information in the course of carrying out our business and in accordance with the National Privacy Principles, as contained in the Act. FDP at all time handles the personal information we collect, use or disclose in a responsible way, that ensures individuals a degree of control over their own personal information.

Personal Information

Personal information is information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. An individual is a natural person and therefore our policy does not extend to information about non-natural persons such as a business or a company, unless that information also constitutes personal information. Information is still regarded as personal information, even if it is not true or correct and whether or not it is recorded in a material form or not.

Sensitive Information

Personal information is sometimes not only personal but also personal and sensitive information. Sensitive information is information or an opinion about an individual's; racial or ethnic origin, political opinions, customer of a political association, religious beliefs or affiliations, philosophical beliefs, customer of a professional or trade association, customer of a trade union, sexual preferences/practices and criminal record.

Customers

FDP provides a range of goods and services to customers. As part of this services provision to customers we collect personal information including the following personal information:

  • Contact details, names and addresses both residential and e-mail, positions held and or title of individual.
  • A record of the purchase of goods or utilization of services, by customers and the means by which they pay for these goods and services.
  • Personal information about a range of contract businesses we deal with in the provision of our services, such as name, position, and the organisation worked for and contact details.
  • A record of the applications made for job seekers
  • A record of both internal and external e-mails as outlined in our e-mail policy; some of these e-mails may contain personal information
  • A record of the personal details of our contractors and external consultants, including contract and payment details.

Application of the National Provacy Principles

Collection Of Personal Information

FDP only collects personal information that is necessary for one or more of our activities or functions as a Retailer and in providing a range of customer services to our customers.

FDP's Undertaking On The Collection Of Personal Information

FDP collects personal information about an individual from the individual, FDP will take reasonable steps to ensure that the individual is aware of: Our identity and how to contact us, the fact that he or she is able to gain access to the information and the purposes for which the information is collected.

Use And Disclosure Of Personal Information

FDP will not use or disclose personal information about an individual for any secondary purpose, other than the primary purpose of the collection unless that secondary purpose is related (directly related in the case of sensitive information) to the secondary purpose and the individual would reasonably expect the disclosure in the circumstances or unless CONSENT has been given.

Marketing Of Our Products And Services

FDP will in each direct marketing communication with an individual make individuals aware that they can express a wish not to receive any further communications.

Data Quality

FDP will take all necessary steps to ensure that any personal data we collect, use or disclose is up to date and accurate. Customers can update their contact details at any time by logging into their company file through the FDP Online Job System or by email or letter to, Privacy Officer, FDP. E-mail address: sales@frysteen.com.au

Data Security

FDP takes all necessary steps to protect the personal information we hold from any misuse, unauthorised access, modification or disclosure.

Openness

This Privacy Policy is available to anyone who requests a copy, as is the Privacy Statement, which is a summary of this Policy. Further upon request FDP will make available to any person or organisation the sort of personal information we hold to that person and the purpose of collecting, holding, using and disclosing such information.

Correction Of Personal Information

Where FDP holds personal information about an individual and that individual is able to demonstrate that the information is inaccurate, incomplete or not up to date, FDP will take steps to correct, complete or up date the personal information.

Sensitive Information

FDP does not collect sensitive information about an individual unless they have consented or it is required or authorised by law or the collection is necessary for the establishment, exercise or defence of a legal or equitable claim or the information relates solely to our customers or to individuals who have regular contact with us in connection with our activities and at or before the time of collecting the information the organisation undertakes to the individual whom the information concerns that the organisation will not disclose the information without the individual's consent.

FDP Website

FDP's website is at frysteen.com.au (www.frysteen.com.au). This website is maintained as a service to customers and to allow prospective customers to make enquires about us or purchase from us. Wherever we collect personal information on the website, it is clearly indicated on the website along with our other privacy obligations. The information collected on our website will only be used for the purposes as stated therein.

Some information about the way in which customers use our website is tracked for the sole purpose of developing our website as a user-friendly easily negotiable resource and for no other purpose. This information is not disclosed to any other organisation and does not form part of any direct marketing exercise to customers.

FDP Privacy Officer

FDP has appointed the Sales & Marketing Director as the company Privacy Officer who can be contacted at the above address. All enquires on this policy, requests for access, requests for correction and complaints must be referred to the Privacy Officer.

Implementation Of FDP's Privacy Policy

All FDP employees, who have access to personal information receive training in FDP's Privacy Policy and procedures and the National Privacy Principles and will collect, use, hold, store and disclose any personal information in accordance with the National Privacy Principles and this Policy. Failure to abide by this policy of any employee may result in counseling, disciplinary action, and where a serious breach occurs may include the possible termination of their employment.

Audits-Ensuring Ongoing Compliance

The Privacy Officer has ongoing accountability for the compliance of FDP with this Privacy, our procedures and with the Act. This will involve an annual audit of the acts and practices of the FDP in respect of the personal information we collect, use, hold, store and disclose and for ensuring ongoing training to employees to ensure compliance. The Privacy Officer is also responsible ensuring this policy is appropriately amended to take account of any future amendments to the Act.

Complaints Of Interference With Privacy

Any individual who believes that FDP may have interfered with their right to privacy as set out in the National Privacy Principles and this Policy can make a complaint to the Privacy Officer.

The Corrective Action Form (Complaint Form)

A Corrective Action Form specifying the exact nature of the compliant, who has made the complaint and the action being sought must be completed on the FDP Privacy Corrective Action Form. Corrective Action Forms are available from FDP Privacy Officer by mail or Fax, and should be marked Confidential and addressed to Privacy Officer, FDP.

Complaint Process

After receipt of a complaint lodged with the Privacy Officer the Privacy Officer will investigate the allegation. After the Privacy Officer has conducted an investigation, the Privacy Officer will respond in writing to the individual who has complained with the outcome of the investigation. Should an interference with an individual's privacy be acknowledged the Privacy Officer will then take steps to rectify the interference. The Privacy Officer will respond in writing as soon as it is practical to do so. FDP reserves the right to hold all documents lodged or arising out of or in connection with any complaint of an interference with privacy for the purpose of obtaining legal advice or for demonstrating compliance with the Act, the National Privacy Principles and this Policy.

An individual who believes FDP has interfered with their privacy and who is not satisfied that they have had an appropriate response from FDP can contact the federal Privacy Commissioner. The website of the Australian Privacy Commissioner is www.privacy.gov.au or telephone 1300 363 992.

Quality Managment System

FDP's business is "to provide leading edge graphics for diverse media". Quality and reliability are recognized as being crucial importance as the company carries out these services. The management of FDP have a strong commitment to achieving and maintaining a high level of quality throughout the Company, through employee involvement and the implementation of quality control procedures.

FDP Aims To:

  • Offer services of integrity and quality, which meets all customer requirements and where possible exceed their expectations
  • Provide our employees with a work environment that will enhance their skills and job satisfaction and lead to better career prospects with the Company and thereby further enhance the quality of service to our customers
  • Ensuring orders are processed and delivered within agreed timeframes
  • Generating and maintaining solid and productive business relationships with our customers and suppliers
  • To maintain and improve high levels of service through ongoing training of staff and through customer feedback forms and non conformance reporting
  • Ensuring that regular reviews are undertaken in relation to procedures, processes, and practices to identify and act on areas for improvement through an internal audit process
  • Ensuring that all target are met as set out in FDP's business plan

All elements of the Business Management Systems are maintained and reviewed through the ongoing commitment of FDP with relation to the setting of KPI's and constant improvement of the company policies and procedures. FDP's dedication is a basis to ensure a consistent approach to quality across the company and to our clients by demonstrating a commitment by senior management and staff to quality outcomes and continual improvement.

Contact Information

TRADING NAME Frysteen Design+Print
A.B.N. 68 069 382 301
ADDRESS 2 Cooroy Noosa Road, Tewantin, Queensland 4565 Australia